2- An aggressive person

Here are a few definitions to accompany the Fact Sheet:

Aggression is an impulse experienced by everyone. Anger is a normal emotion, but the way it is used can be destructive. Violence occurs when the impulse takes over and is manifested by a loss of control over words and actions.

A violent person has lost control, but wants above all to control others. He or she seeks to attack the other person, or damage what is important to them (relatives, friends, animals, achievements, objects). Our individual perception of others’ aggression depends on our personal opinion and our life experiences, which means that the level of tolerance of aggression varies from one person to another. However, aggression must be expressed in a socially acceptable way.

There are various forms of violence: psychological, verbal, economic, physical and sexual. Also, many forms of violence can be manifested during a single incident.

  • Psychological violence is aimed at undermining the victim’s self-confidence or self-esteem (criticizing them, putting them down, accusing them of anything and everything, insulting, humiliating, starting rumours, insulting the victim’s family or friends, calling the person names).
  • Verbal violence consists of creating a climate or sense of fear in order to control or punish the other person. It creates in the victim a fear for their physical safety. It often involves threats. In domestic or family violence, verbal violence can not only make the victim(s) worried about their physical health and safety, but also their mental health. In all cases, the victim lives in a state of fear.
  • Economic violence aims to subject the victim to financial consequences. This type of violence may be used to gain control over another person by depriving them of money or food, or by verifying everything they purchase (especially in domestic violence). Control can also be exercised by giving an extravagant gift or a lot of money, which leads the aggressor to believe that the victim is indebted to them.
  • Physical violence occurs when the person expresses violence through bodily action, with the goal of hurting the other person, controlling them or creating an environment of fear, or even with the goal of hurting themselves.

Primary source: http://avif.weebly.com/quest-ce-que-la-violence.html
Information provided by CALACS, Tel-Jeunes, and Travailler avec la violence by Pierre l’Heureux and Communiquer sans violence by M. Trépanier.

Fact Sheet: An Aggressive Person

It is important to develop a preventive approach to aggression: a way to react that will not make the situation worse. It is important to know how to recognize the signs in order to protect ourselves.


The aggressor shows intensity about:

  • A sense of injustice
  • Acute stress
  • Accumulated feelings
  • Frustration
  • Put-downs

Threatens to do harm

Claims to be the victim

Has mental health problems

There is a ripple or spillover effect (influence of a group or crowd)

Rely on your intuition

Remain calm and keep a distance from the aggressive person

Take care of your personal safety and make sure you have a way out

Listen without interrupting or anticipating

Be aware of non-verbal communication

Speak slowly and calmly

Use simple words and short sentences

Get pulled into the spiral of agitation and negative emotions

Make threats

Attempt to investigate

Argue, make justifications

Feel personally attacked

Do be aware of non-verbal communication!

In crisis situations, avoid telling the person that they need help and should consult a therapist.

What you can do for yourself (recovery techniques):

  • Take notes on what happened (facts and words)
  • Talk about what happened, express your emotions, for as long as you feel the need
  • If needed, consult a professional.


CIUSSS de l'Estrie - CHUS, RLS du Haut-Saint-François
Tel.: 819-821-4000 (Option “0” for English)
Web site (in French) : www.cssshsf.com (link is external) et www.santeestrie.qc.ca

INFO-SANTÉ / URGENCE-DÉTRESSE : 811 (Health help line, emergency/ distress): 811
Web site (in French): http://www.cssshsf.com

Mental Health Estrie (information, support groups in English)
257 Queen, Sherbrooke QC J1M 1K7
Email: mentalhealth.estrie@bellnet.ca
Tel: 819-565-3777
Web site:

Virage santé mentale (mental health services in French)
Angus : 819 832-4404 – 1 866 832-4404
Weedon : 819 877-2674 – 1 800 449-2674
Web site: http://www.aide-internet.org/~virage


La Passerelle Women’s Centre Centre des Femmes du Haut-Saint-François La Passerelle
Tel. : Tel.: 819-877-3423

Lennoxville & District Women’s Centre (women’s services in English)
257 Queen, Sherbrooke, QC J1H 3R1
Tel: 819-564-6626
Web site: ldwc.ca

 Tel. : Tel.: 1-800-877-2266 
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Texto* : 514 600-1002

Jeunesse J’écoute (Kids Help Phone)
Tel. :Tel: 1 800 668-6868
Web site: http://www.jeunessejecoute.ca

Web site (in English): http://kidshelpphone.ca/teens/home/splash.aspx?lang=en-ca(link is external)

Tel.: 1-888-489-2287 (in English)
2 web sites:
(French only) Maltraitance envers les aînés
(About stopping abuse of seniors, in English) Stop abus aînés

Quebec Police, Haut-Saint-François MRC Station
Sûreté du Québec poste de la MRC du Haut-Saint-François
General Information Line: 819-875-3331