Understanding Needs

This section on the RECEPTION of people who are in the process of integration starts with a Basic Approach to understanding their needs. This approach is based on four broad dimensions that involve a series of attitudes and behaviours. Namely, they are:  WELCOME – LISTEN – VALIDATE – SUGGEST.

The second part of this section on RECEPTION addresses the question of Basic or Priority Needs, based on Maslow’s hierarchy of needs. This approach to addressing the issue of needs can help us establish priorities in response to multiple needs that are present simultaneously or without an obvious order of priority.