With the Person

The various ways of conducting follow-ups will depend on the different partners and settings. These include institutions, community organizations, associations and charities. At the two extremes, there are:

  1. Situations where no follow-up is conducted;
  2. Situations where the case worker accompanies the person throughout the entire duration of the program. Progress is documented right up until the person successfully integrates.

In institutions, and sometimes in other contexts as well, individual follow-up with persons in need is part of the case worker’s responsibility, starting when they register for a program, a service or a waiting list.

Sometimes a person will decide to return, if the service they were referred to does not correspond to their need or if they are not comfortable with the case worker.

Follow-up is without question the key element in a continuum devoted to persons progressing towards integration. Follow-up is always provided upon request, if the person agrees to provide an update on their progress, and if the partners who take over the next steps toward successful integration provide the relevant information. With regard to this question, click on the referral tab, either for the person in progress or with the referral partner.

Generally speaking, there is an anticipated or actual lack of time to conduct follow-up. Many case workers mention that they need more time allocated to this task. In fact, most case workers see an advantage to conducting follow-up: to avoid making the same mistakes a second time, to find a good resource that matches a need, and to make sure that the problem gets solved and that the need is filled.