There are many means for conducting follow-ups with partners in different contexts such as institutions, communities, associations and charities.
This situation is generally related to different organizational cultures (different beliefs, knowledge, experience, skills and rules). For dialogue and the sharing of cultures to take place and benefit someone who needs to progress towards inclusion, the key elements for success are communication and trust among partners. For more on these questions, click on the tab Engaged Partners | Trust-based relationships.
With regard to the different practices, here are a few examples:
- A group of care providers can share a confidentiality agreement that is occasional in nature, and subject to the agreement of the person in question. Information sharing enables them to share updates on the progress of the person who is benefiting from the support of more than one partner.
- A follow-up is possible with a case worker whose trust-based relationship with the person is already firmly established, or in the case of a complaint.
- Within certain projects or programs where several partners are involved, follow-up meetings should be planned.
To monitor follow-ups from one institution to another with respect for confidentiality, the person must first of all fill out a written authorization form.
For this reason, follow-ups will be conducted less frequently when done by care providers from different sites are involved, unless there is a threat to the person’s safety, to family members, or if a mistake was made at the start in understanding the need.